Optimum × SatCom CX

Secure Operations Portal

Demonstration access gate for an illustrative sample environment. Enter the access code from the SatCom CX proposal to continue.

Incorrect code — see the proposal, §8 Governance.

DEMO No live data. Production access uses SSO / SAML with MFA and role-based tiers.
Evaluation code: OPTIMUM-2026

WFM & Real-Time Operations IB + OB · All centers

Interval staffing, adherence, occupancy and live 90/30 service level across all three delivery centers. Inbound queues plus outbound dialer occupancy. Aspect WFM 20.

Center

Live · today 14:20 ET

Service level

92.4%

90/30 · beating

ASA

16s

Target <25s

Calls in queue

Now

Longest wait

1m 48s

Below 3m

Occupancy

74.3%

On target

Adherence

94.1%

+0.8%

Staffed vs required — today by interval

Agents on-queue vs forecast requirement (adjusts to selected center)

Service level by interval

% answered in 30s vs 90/30 target

Adherence by team

Schedule adherence vs 92% goal

Shrinkage breakdown

Planned + unplanned

ILLUSTRATIVE SAMPLE — NO LIVE DATA. Representative dashboards prepared by SatCom CX for Optimum evaluation; figures are simulated and do not reflect actual Optimum performance. · © 2026 SatCom Marketing, LLC d/b/a SatCom CX.