Optimum × SatCom CX

Secure Operations Portal

Demonstration access gate for an illustrative sample environment. Enter the access code from the SatCom CX proposal to continue.

Incorrect code — see the proposal, §8 Governance.
DEMO No live data. Production access uses SSO / SAML with MFA and role-based tiers.
Evaluation code: OPTIMUM-2026
‹ Portal
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Optimum× SatCom CX
Inbound Care Ops
PortalGovernanceCare · IBRetentionNon-Pay · OBAI DeflectionWFM / RTALaunch Plan
⚠ ILLUSTRATIVE SAMPLE — NO LIVE DATA · Representative view prepared by SatCom CX for Optimum

Inbound Care Operations IB · All Care LOBs

Inbound service level (90/30), ASA, abandonment, occupancy, FCR, transfer and CSAT. Composite Score — primary ±10%, secondary ±5%, stacking to ±15% of invoice. Target 90/30 — we run above it. Filter by line of business.

Line of business
Refreshed just now
Service level
91.8%
90/30 · beating
ASA
17s
Target <25s
Abandon
3.1%
Below 5% cap
FCR
83.9%
1 − 7-day repeat
Occupancy
74.3%
On target
CSAT
8.6
out of 10

Service level vs 90/30 target — trailing 6 mo

Answered in 30s · consistently above the 90% target

ASA & abandonment

Speed of answer vs abandon rate (dual axis)

Intraday arrival & service level

Typical weekday — contacts offered by interval with SL overlay

Care scorecard — multi-KPI by LOB

Normalized 60–100 across the composite dimensions

FCR by line of business

First-contact resolution · selected LOB highlighted

Service level heatmap

% answered in 30s by weekday × hour (ET) · target 90%
07
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Mon
93
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Tue
91
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Wed
92
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Thu
93
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Fri
91
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Sat
91
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Sun
92
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≥94%92–94%90–92%target 90%

Care composite scorecard

Primary (FCR, transfer, occupancy) + secondary SLAs → ±15% of invoice
LOBVolume MTDSL (90/30)ASAFCRTransferCSATComposite
Voice B2B Customer Service10,24093.1%14s86%21%8.7+6.2%
Voice B2B Technical Service19,60092.0%16s84%14%8.5+4.8%
Voice Mobile Onboarding22,47091.4%21s78%37%8.6+2.1%
Chat Mobile CSR & TSR12,03094.2%9s88%—8.8+5.5%
ILLUSTRATIVE SAMPLE — NO LIVE DATA. Representative dashboards prepared by SatCom CX for Optimum evaluation; figures are simulated and do not reflect actual Optimum performance. · © 2026 SatCom Marketing, LLC d/b/a SatCom CX.