Demonstration access gate for an illustrative sample environment. Enter the access code from the SatCom CX proposal to continue.
Containment on Non-Pay and Chat Non-Pay, channel deflection and the year-over-year savings tracker. Alternative solution per Optimum Q52 — contained interactions bill at 50% of the standard live rate.
| Year | Containment (Voice / Text) | Optimum pays | Optimum saves | Reduction |
|---|---|---|---|---|
| Baseline | 0% | $2,329,554 | — | — |
| Year 1 | 55% / 60% | $1,684,295 | $645,259 | −28% |
| Year 2 | 70% / 75% | $1,509,579 | $819,975 | −35% |
| Year 3 | 80% / 85% | $1,393,101 | $936,453 | −40% |
| 3-year total | $2,401,687 |